Claims

At Zurich we will support you before, during and after a claim with an approach that is fair, customer-centric, transparent and personal.

We pay claims & defend your interests

Technical excellence for you

We are recognised as having one of the best technical capabilities within our peer group, working on your behalf.

Fast, fair claim payments

We actively seek to pay covered claims quickly.

Defending you when it matters

Where relevant and within the terms and conditions of your policy, we will meet our duty to defend, protecting you and your risk.

Partnering for faster claims

We will work in partnership with you, your broker and relevant experts to achieve a speedy claims settlement.

We are customer-led

Customer understanding

We work closely with our customers and brokers and develop a strong
understanding of the customer’s business.

Delivering global consistency

Where ever you are in the world we aim to deliver a
consistent customer experience.

Encouraging feedback

We encourage both customer and broker feedback, to foster continuous improvement.

Setting clear expectations

We recognise that a claim can be a challenging experience and we will work with you and set expectations on the claims process.

We are fair

Fair, expert outcomes

We act fairly, using our knowledge, skills and experience, adhering to the policy and our best practices, to drive outcomes.

Clear communication

Our aim is to communicate our coverage position as quickly as possible. When there is no cover we will explain the reasons.

Opportunity to escalate

Clearly and always give you the opportunity to discuss or escalate your concerns.

Prioritizing every claim

All of our customers claims are important, big or small and we focus on getting the basics right and our more complex claims professionally executed.

We are personal

Responsive customer partnership

We stay in close contact with our customers and respond quickly and with expertise. We seek to understand their business and priorities enabling us to respond more effectively to any claim.

Insights-driven claims management

We have a sophisticated claims relationship management model that is designed to understand your business and gather insights on your claims experience across our global network.

We are transparent

Easy, clear communication

We strive to be easy to deal with, and communicate with customers and brokers openly, clearly and personally.

Clear claims updates

From the outset of a claim, we ensure that we will communicate with you on our progress, setting forth clear milestones and clarifying any information required.

Clear coverage communication

We will communicate a denial of coverage in a clear way and do so directly to our customer and broker.

Reach out to us

Got any questions or a complaint? We’re here to help. Reach out to us and we’ll resolve it together.

For any enquiries about your claim please contact claims.gcme@zurich.com

Chief Claims officer

Toni Berry

+971 (0) 50 143 2003
toni.mccoy@zurich.com